New Improvements on Service Delivery
New Workload Management Program (WMP)
New deadline requirements
See details below:
New Workload Management Program (WMP): We have developed and implemented a robust Workload Management Program (WMP), optimized our QA Review & Revision processes, and streamlined the operations of our teams to ensure orders are delivered in time. As always, Quality has remained our main objective since 2015 (when started).
New Deadline Requirements: Our clients are now able to select a fixed deadline when signing their service contract. However, as per our WMP, the coordinator MUST review the workload status before accepting a new order. An order will only be accepted if:
The client's deadline is achievable considering the teams workload at that time.
The client accepts a longer deadline to be proposed by the coordinator based on the WMP.
Important Note to our Esteemed Customers:
Kindly note that the above measures are meant to improve our service delivery. Please ensure that you discuss your deadline requirements with your coordinator before paying your first instalment.
Quality Assurance
Our services are governed by strict integrated quality control measures. Please that, to avoid exceeding the maximum workload limits of our teams, our order registration process is strictly controlled. This helps us to deliver high-quality documents with a guaranteed positive EA outcome.
Create an EA Client Account – Recommended
For efficient, secure and centralised order management, please create an EA-Client Account on our Portal. Both account creation and initial order registration are free. However, for the team to start working on your order, you must add order items and pay at least the first installment. The account will allow you to:
Create orders and add order items
Upload and download documents
Receive, sign and upload contract
Send and receive messages from the team using the messaging tools
Post comments/documents on the order record
Receive customer support
Make payments securely via PayPal
Many more.
Very Urgent Orders
In some instances, the client may be facing a critical situation. This may include job-related issues, lapsing of the additional information submission window or pending expiration of documents such as IELTS results, Visas or Work Permits. In such cases, we will discuss and agree on an acceptable deadline.
Terms
Each order is supported by a Service Contract duly signed by the client and our HoD.
The total fee is payable in at least 3 instalments unless stated/agreed otherwise in the signed service contract.
In case the client orders the CV only, no contract shall be signed.